/* Rubkoff Voice · Mission Control. Pure CSS, no build step. CSP: style-src 'self'. */
:root{
  --bg:#0a0e17;--bg-2:#0f1522;--ink:#e8edf6;--muted:#8a96ab;--faint:#5b667a;
  --glass:rgba(255,255,255,.045);--glass-strong:rgba(255,255,255,.08);--line:rgba(255,255,255,.09);--line-strong:rgba(255,255,255,.16);
  --accent:#5ef0c8;--accent-ink:#04261d;--accent-soft:rgba(94,240,200,.14);
  --hot:#ff8a3d;--hot-soft:rgba(255,138,61,.15);--cold:#6aa8ff;--cold-soft:rgba(106,168,255,.15);
  --violet:#a98bff;--good:#5ef0c8;--bad:#ff6b81;--warn:#ffc65c;
  --shadow:0 20px 60px -20px rgba(0,0,0,.6);--radius:18px;--radius-s:12px;
  --font:-apple-system,BlinkMacSystemFont,"SF Pro Text","Inter","Segoe UI",Roboto,sans-serif;
  --mono:ui-monospace,"SF Mono","JetBrains Mono",Menlo,Consolas,monospace;
  --ease:cubic-bezier(.2,.8,.2,1);--spring:cubic-bezier(.34,1.56,.64,1);
  --rail:84px;
}
[data-theme="light"]{
  --bg:#eef1f6;--bg-2:#ffffff;--ink:#121826;--muted:#5a6578;--faint:#8b95a7;
  --glass:rgba(255,255,255,.66);--glass-strong:rgba(255,255,255,.9);--line:rgba(18,24,38,.09);--line-strong:rgba(18,24,38,.18);
  --accent:#0aa37f;--accent-ink:#ffffff;--accent-soft:rgba(10,163,127,.12);
  --hot:#d9620f;--hot-soft:rgba(217,98,15,.12);--cold:#2f6fd6;--cold-soft:rgba(47,111,214,.12);
  --violet:#6a4fd8;--good:#0a8f6f;--bad:#d23a55;--warn:#a86f00;--shadow:0 20px 50px -24px rgba(20,30,60,.35);
}
*{box-sizing:border-box}
html,body{margin:0;min-height:100%}
body{font:15px/1.55 var(--font);color:var(--ink);background:var(--bg);-webkit-font-smoothing:antialiased;overflow-x:hidden}
[hidden]{display:none!important}
button,input,select,textarea{font:inherit;color:inherit}
svg{fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}
kbd{font:600 11px var(--mono);padding:2px 6px;border-radius:6px;border:1px solid var(--line-strong);background:var(--glass);color:var(--muted)}
a{color:var(--accent)}
::selection{background:var(--accent-soft)}
.visually-hidden{position:absolute!important;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}
.muted{color:var(--muted)} .small{font-size:13px} .mt{margin-top:22px}
:focus-visible{outline:2px solid var(--accent);outline-offset:3px;border-radius:8px}

/* ---------- living background ---------- */
.backdrop{position:fixed;inset:0;z-index:-1;overflow:hidden;background:radial-gradient(1200px 800px at 80% -10%,#13203a 0%,transparent 60%),var(--bg)}
[data-theme="light"] .backdrop{background:radial-gradient(1200px 800px at 80% -10%,#dfe8f8 0%,transparent 60%),var(--bg)}
.blob{position:absolute;border-radius:50%;filter:blur(90px);opacity:.55;will-change:transform;transition:translate .8s var(--ease)}
.blob-a{width:520px;height:520px;left:-120px;top:20%;background:radial-gradient(circle,#1fd1a8 0%,transparent 70%);animation:drift-a 22s ease-in-out infinite alternate}
.blob-b{width:620px;height:620px;right:-160px;top:-120px;background:radial-gradient(circle,#3b5bff 0%,transparent 70%);animation:drift-b 26s ease-in-out infinite alternate}
.blob-c{width:420px;height:420px;right:20%;bottom:-160px;background:radial-gradient(circle,#ff7a3d 0%,transparent 70%);opacity:.28;animation:drift-a 30s ease-in-out infinite alternate-reverse}
[data-theme="light"] .blob{opacity:.28}
.grain{position:absolute;inset:0;opacity:.05;background-image:repeating-radial-gradient(circle at 0 0,#fff 0 1px,transparent 1px 3px)}
@keyframes drift-a{to{transform:translate(120px,-80px) scale(1.15)}}
@keyframes drift-b{to{transform:translate(-140px,90px) scale(.9)}}

/* ---------- glass & glare ---------- */
.glass{background:var(--glass);border:1px solid var(--line);backdrop-filter:blur(16px) saturate(140%);-webkit-backdrop-filter:blur(16px) saturate(140%);border-radius:var(--radius);box-shadow:var(--shadow)}
.glare{position:relative;isolation:isolate}
.glare::before{content:"";position:absolute;inset:0;border-radius:inherit;pointer-events:none;z-index:-1;opacity:0;transition:opacity .3s;background:radial-gradient(260px circle at var(--mx,50%) var(--my,50%),var(--accent-soft),transparent 70%)}
.glare:hover::before{opacity:1}

/* ---------- buttons ---------- */
.btn{border:1px solid var(--line-strong);background:var(--glass-strong);border-radius:12px;padding:10px 16px;cursor:pointer;font-weight:600;transition:transform .25s var(--spring),background .2s,border-color .2s,box-shadow .2s}
.btn:hover{border-color:var(--accent);box-shadow:0 0 0 4px var(--accent-soft)}
.btn:active{transform:scale(.97)}
.btn.primary{background:var(--accent);color:var(--accent-ink);border-color:transparent;box-shadow:0 8px 30px -8px var(--accent)}
.btn.ghost{background:transparent}
.btn.danger{color:var(--bad)}
.btn:disabled{opacity:.45;cursor:not-allowed;box-shadow:none}
.btn.sm{padding:6px 11px;font-size:13px;border-radius:10px}
.icon-btn{width:38px;height:38px;border-radius:12px;border:1px solid var(--line);background:var(--glass);display:grid;place-items:center;cursor:pointer;transition:.2s}
.icon-btn svg{width:18px;height:18px}
.icon-btn:hover{border-color:var(--accent);color:var(--accent)}
.magnetic{transition:transform .35s var(--spring),box-shadow .2s,background .2s}

/* ---------- brand ---------- */
.brand{font-size:18px;font-weight:800;letter-spacing:.08em;display:flex;align-items:center;gap:10px}
.brand-sub{font-size:11px;font-weight:600;letter-spacing:.24em;color:var(--accent);border-left:1px solid var(--line-strong);padding-left:10px}
.brand.compact{font-size:15px}
.local{font:500 11px var(--mono);letter-spacing:.05em;color:var(--muted);border:1px solid var(--line);border-radius:999px;padding:3px 9px;margin-left:6px}
.brand-mark{display:inline-flex;align-items:center;gap:2px;height:22px}
.brand-mark i{display:block;width:3px;border-radius:3px;background:var(--accent);animation:eq 1.2s ease-in-out infinite}
.brand-mark i:nth-child(1){height:8px;animation-delay:-.2s}.brand-mark i:nth-child(2){height:16px;animation-delay:-.5s}.brand-mark i:nth-child(3){height:22px;animation-delay:-.1s}.brand-mark i:nth-child(4){height:12px;animation-delay:-.7s}.brand-mark i:nth-child(5){height:6px;animation-delay:-.35s}
@keyframes eq{50%{transform:scaleY(.45)}}

/* ---------- login ---------- */
.login{min-height:100vh;display:grid;place-items:center;padding:24px}
.login-card{width:min(440px,100%);padding:38px 34px;display:flex;flex-direction:column;gap:12px}
.login-card h1{font-size:34px;line-height:1.1;letter-spacing:-.02em;margin:14px 0 0}
.login-card p{margin:0}
.login-card input{margin-bottom:6px}
label{font-size:13px;color:var(--muted)}
input[type=password],input[type=search],input[type=text],select,textarea{width:100%;background:var(--glass);border:1px solid var(--line-strong);border-radius:12px;padding:11px 13px;outline:none;transition:border-color .2s,box-shadow .2s}
input:focus,select:focus,textarea:focus{border-color:var(--accent);box-shadow:0 0 0 4px var(--accent-soft)}
select{appearance:none;background-image:linear-gradient(45deg,transparent 50%,var(--muted) 50%),linear-gradient(135deg,var(--muted) 50%,transparent 50%);background-position:calc(100% - 18px) 52%,calc(100% - 13px) 52%;background-size:5px 5px;background-repeat:no-repeat;padding-right:34px}
select option{background:var(--bg-2);color:var(--ink)}
.error-text{color:var(--bad);min-height:1.4em;font-size:14px}

/* ---------- layout ---------- */
.workspace{min-height:100vh;padding-left:calc(var(--rail) + 20px)}
.rail{position:fixed;left:14px;top:14px;bottom:14px;width:var(--rail);display:flex;flex-direction:column;align-items:center;gap:6px;padding:14px 8px;z-index:30}
.rail-logo{height:46px;display:grid;place-items:center;margin-bottom:10px}
.rail-btn{position:relative;width:100%;border:0;background:transparent;border-radius:14px;padding:10px 4px 8px;display:flex;flex-direction:column;align-items:center;gap:4px;cursor:pointer;color:var(--muted);font-size:11px;font-weight:600;transition:color .2s,background .2s}
.rail-btn svg{width:22px;height:22px}
.rail-btn kbd{position:absolute;top:4px;right:6px;font-size:9px;padding:0 4px;opacity:0;transition:opacity .2s}
.rail:hover .rail-btn kbd{opacity:.8}
.rail-btn:hover{color:var(--ink);background:var(--glass)}
.rail-btn.active{color:var(--accent);background:var(--accent-soft)}
.rail-btn.active::after{content:"";position:absolute;left:-8px;top:22%;bottom:22%;width:3px;border-radius:3px;background:var(--accent);box-shadow:0 0 12px var(--accent)}
.rail-btn .badge-count{position:absolute;top:4px;left:56%;min-width:18px;height:18px;border-radius:9px;background:var(--hot);color:#1a0a00;font:700 10px/18px var(--mono);text-align:center;padding:0 4px}
.rail-spacer{flex:1}
.rail-btn.small{padding:8px 4px}

.topbar{position:sticky;top:0;z-index:20;display:flex;align-items:center;gap:18px;padding:16px 24px 14px 0;backdrop-filter:blur(10px);-webkit-backdrop-filter:blur(10px)}
.search-trigger{flex:1;max-width:560px;margin:0 auto;display:flex;align-items:center;gap:10px;padding:9px 12px;border-radius:14px;cursor:text;color:var(--muted);text-align:left}
.search-trigger svg{width:18px;height:18px}
.search-trigger span{flex:1}
.topbar-right{display:flex;align-items:center;gap:10px}
.segmented{display:inline-flex;padding:3px;border-radius:12px;background:var(--glass);border:1px solid var(--line)}
.segmented button{border:0;background:transparent;padding:6px 12px;border-radius:9px;font-size:13px;font-weight:600;color:var(--muted);cursor:pointer;transition:.25s var(--ease)}
.segmented button.on{background:var(--glass-strong);color:var(--ink);box-shadow:0 2px 10px rgba(0,0,0,.25)}
.segmented button[data-scope="demo"].on{color:var(--violet)}
.live-pill{white-space:nowrap;display:flex;align-items:center;gap:8px;border:1px solid var(--line);background:var(--glass);border-radius:999px;padding:7px 13px;font-size:12px;font-weight:600;cursor:pointer;color:var(--muted)}
.live-pill .dot{width:8px;height:8px;border-radius:50%;background:var(--faint)}
.live-pill.ok .dot{background:var(--good);box-shadow:0 0 0 0 var(--good);animation:pulse 2s infinite}
.live-pill.bad .dot{background:var(--bad)}
.live-pill.warn .dot{background:var(--warn)}
@keyframes pulse{0%{box-shadow:0 0 0 0 rgba(94,240,200,.55)}100%{box-shadow:0 0 0 10px rgba(94,240,200,0)}}

.notice{margin:0 24px 0 0;padding:10px 16px;border-radius:12px;font-size:13px;border:1px dashed var(--line-strong);color:var(--muted)}
.notice.demo{border-color:rgba(169,139,255,.5);color:var(--violet);background:rgba(169,139,255,.07)}
.stage{padding:18px 24px 80px 0;perspective:1400px}
.view{transform-origin:50% 0;animation:none}
.view-head{margin:6px 0 20px}
.view-head h1{font-size:36px;letter-spacing:-.025em;line-height:1.05;margin:0 0 6px}
.view-head p{margin:0}

/* tab flip */
.view.flip-out{animation:flip-out .32s var(--ease) forwards}
.view.flip-in{animation:flip-in .46s var(--ease)}
@keyframes flip-out{to{opacity:0;transform:rotateY(-14deg) translateX(-6%) scale(.97)}}
@keyframes flip-in{from{opacity:0;transform:rotateY(14deg) translateX(6%) scale(.97)}to{opacity:1;transform:none}}

/* blur-to-focus headings */
.reveal .ch{display:inline-block;opacity:0;filter:blur(8px);transform:translateY(6px);animation:ch-in .6s var(--ease) forwards;animation-delay:calc(var(--i) * 18ms)}
.reveal .sp{display:inline-block;width:.28em}
@keyframes ch-in{to{opacity:1;filter:blur(0);transform:none}}

/* ---------- KPIs & odometer ---------- */
.kpis{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin-bottom:18px}
.kpi{padding:16px 18px;border-radius:var(--radius)}
.kpi .label{display:block;font-size:12px;color:var(--muted);margin-top:2px}
.kpi.hot .odo{color:var(--hot)} .kpi.accent .odo{color:var(--accent)} .kpi.cold .odo{color:var(--cold)}
.kpis.big .kpi{padding:22px}
.odo{display:inline-flex;align-items:flex-start;font:700 30px/1.2 var(--mono);font-variant-numeric:tabular-nums;letter-spacing:-.02em;height:1.2em;overflow:hidden}
.kpis.big .odo{font-size:44px}
.odo .odc{display:inline-flex;flex-direction:column;transition:transform .9s var(--ease);transition-delay:calc(var(--d) * 60ms)}
.odo .odc span{display:block;height:1.2em;line-height:1.2em}
.odo .sym{display:inline-block;line-height:1.2em}

/* ---------- chips ---------- */
.chips{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:18px}
.chip{border:1px solid var(--line);background:var(--glass);border-radius:999px;padding:6px 13px;font-size:13px;font-weight:600;color:var(--muted);cursor:pointer;transition:transform .25s var(--spring),color .2s,background .2s,border-color .2s}
.chip:hover{color:var(--ink);transform:translateY(-1px)}
.chip.on{color:var(--accent-ink);background:var(--accent);border-color:transparent;box-shadow:0 6px 20px -8px var(--accent)}
.chip-sep{width:1px;background:var(--line-strong);margin:4px 4px}
.chip.clear{border-style:dashed}

/* ---------- feed ---------- */
.feed{display:grid;grid-template-columns:repeat(auto-fill,minmax(310px,1fr));gap:14px}
.call{position:relative;text-align:left;border-radius:var(--radius);padding:16px 16px 14px;cursor:pointer;display:flex;flex-direction:column;gap:10px;transition:transform .35s var(--spring),border-color .2s,box-shadow .3s;overflow:hidden}
.call:hover{transform:translateY(-3px);border-color:var(--line-strong)}
.call.selected{border-color:var(--accent);box-shadow:0 0 0 1px var(--accent),0 18px 50px -20px var(--accent)}
.call-top{display:flex;align-items:center;gap:10px}
.dir{width:34px;height:34px;border-radius:11px;display:grid;place-items:center;background:var(--cold-soft);color:var(--cold);flex:none}
.dir svg{width:18px;height:18px}
.dir.out{background:var(--accent-soft);color:var(--accent)}
.dir.missed{background:var(--hot-soft);color:var(--hot)}
.call-title{font-weight:700;line-height:1.2}
.call-sub{font-size:12px;color:var(--muted)}
.call-dur{margin-left:auto;font:600 14px var(--mono);color:var(--ink)}
.wave{display:flex;align-items:center;gap:2px;height:26px}
.wave i{flex:1;border-radius:2px;background:var(--line-strong);height:var(--h,40%);transition:background .3s}
.call:hover .wave i{background:var(--accent);opacity:.7}
.tags{display:flex;flex-wrap:wrap;gap:6px}
.tag{font-size:12px;font-weight:600;padding:3px 9px;border-radius:999px;background:var(--glass-strong);border:1px solid var(--line);white-space:nowrap}
.tag.hot{background:var(--hot-soft);color:var(--hot);border-color:transparent}
.tag.good{background:var(--accent-soft);color:var(--accent);border-color:transparent}
.tag.cold{background:var(--cold-soft);color:var(--cold);border-color:transparent}
.tag.violet{background:rgba(169,139,255,.14);color:var(--violet);border-color:transparent}
.progress{display:grid;grid-template-columns:repeat(4,1fr);gap:4px;margin-top:2px}
.progress i{height:3px;border-radius:3px;background:var(--line)}
.progress i.on{background:var(--accent)}
.progress i.err{background:var(--bad)}
.progress-label{display:flex;justify-content:space-between;font-size:11px;color:var(--faint)}

/* live arrival */
.call.arrive{animation:arrive .7s var(--spring)}
.call.arrive::after{content:"";position:absolute;inset:0;border-radius:inherit;pointer-events:none;background:radial-gradient(circle at 50% 0%,var(--accent) 0%,transparent 60%);opacity:0;animation:ripple 1.1s var(--ease)}
@keyframes arrive{from{opacity:0;transform:translateY(-28px) scale(.94)}}
@keyframes ripple{0%{opacity:.45;transform:scale(.6)}100%{opacity:0;transform:scale(1.6)}}
/* deck out */
.call.leaving{animation:deck-out .3s var(--ease) forwards;pointer-events:none}
@keyframes deck-out{to{opacity:0;transform:scale(.85) rotate(var(--rot,3deg)) translateY(10px)}}
.call.entering{animation:deck-in .45s var(--spring) both;animation-delay:calc(var(--i,0) * 25ms)}
@keyframes deck-in{from{opacity:0;transform:scale(.9) rotate(var(--rot,-3deg)) translateY(14px)}}

/* empty */
.empty{grid-column:1/-1;text-align:center;padding:60px 20px;border-radius:var(--radius);border:1px dashed var(--line-strong)}
.empty .emoji{font-size:44px;display:block;margin-bottom:8px;animation:float 3s ease-in-out infinite}
.empty h2{margin:0 0 6px;font-size:22px}
.empty p{margin:0 auto;color:var(--muted);max-width:460px}
@keyframes float{50%{transform:translateY(-6px)}}

/* skeleton */
.skeleton{height:150px;border-radius:var(--radius);background:linear-gradient(100deg,var(--glass) 30%,var(--glass-strong) 50%,var(--glass) 70%);background-size:300% 100%;animation:shimmer 1.4s linear infinite;border:1px solid var(--line)}
@keyframes shimmer{to{background-position:-150% 0}}

/* ---------- detail ---------- */
.scrim{position:fixed;inset:0;background:rgba(3,6,12,.45);z-index:39;animation:fade .3s}
[data-theme="light"] .scrim{background:rgba(30,40,60,.2)}
@keyframes fade{from{opacity:0}}
.detail{position:fixed;top:14px;right:14px;bottom:14px;width:min(760px,calc(100vw - var(--rail) - 60px));z-index:40;overflow:auto;padding:0;border-radius:22px;background:color-mix(in srgb,var(--bg) 82%,transparent);transform-origin:var(--ox,100%) var(--oy,50%)}
.detail.unfold{animation:unfold .55s var(--spring)}
.detail.fold{animation:fold .28s var(--ease) forwards}
@keyframes unfold{from{opacity:0;transform:perspective(1200px) rotateY(-18deg) scale(.6)}}
@keyframes fold{to{opacity:0;transform:perspective(1200px) rotateY(12deg) scale(.85)}}
.detail > *{animation:rise .5s var(--ease) both}
.detail > *:nth-child(2){animation-delay:.04s}.detail > *:nth-child(3){animation-delay:.08s}.detail > *:nth-child(4){animation-delay:.12s}.detail > *:nth-child(5){animation-delay:.16s}.detail > *:nth-child(6){animation-delay:.2s}.detail > *:nth-child(7){animation-delay:.24s}
@keyframes rise{from{opacity:0;transform:translateY(12px)}}
.d-head{position:sticky;top:0;z-index:2;padding:18px 22px 14px;display:flex;align-items:flex-start;gap:14px;background:color-mix(in srgb,var(--bg) 70%,transparent);backdrop-filter:blur(14px);-webkit-backdrop-filter:blur(14px);border-bottom:1px solid var(--line)}
.d-head h2{margin:0;font-size:24px;letter-spacing:-.02em}
.d-head .call-sub{margin-top:3px}
.d-head .actions{margin-left:auto;display:flex;gap:8px;flex-wrap:wrap;justify-content:flex-end}
.d-sec{padding:18px 22px;border-bottom:1px solid var(--line)}
.d-sec h3{margin:0 0 12px;font-size:13px;letter-spacing:.08em;text-transform:uppercase;color:var(--muted);display:flex;align-items:center;gap:8px}
.d-sec h3 .count{font:600 11px var(--mono);color:var(--faint)}
.tldr{display:grid;grid-template-columns:1fr auto;gap:16px;align-items:start}
.tldr ul{margin:0;padding:0;list-style:none;display:flex;flex-direction:column;gap:8px}
.tldr li{display:flex;gap:10px;align-items:baseline}
.tldr li::before{content:"";flex:none;width:6px;height:6px;border-radius:50%;background:var(--accent);transform:translateY(-2px)}
.verdict{padding:12px 16px;border-radius:14px;font-weight:700;text-align:center;min-width:150px;border:1px solid var(--line)}
.verdict .big{display:block;font-size:30px;line-height:1.1}
.verdict small{display:block;font-weight:500;color:var(--muted);font-size:12px;margin-top:4px}
.verdict.good{background:var(--accent-soft);border-color:transparent}
.verdict.hot{background:var(--hot-soft);border-color:transparent}
.verdict.cold{background:var(--cold-soft);border-color:transparent}
.footnote{font-size:12px;color:var(--faint);margin:10px 0 0}

/* player */
.player{display:flex;flex-direction:column;gap:10px}
.player-row{display:flex;align-items:center;gap:12px}
.play{width:48px;height:48px;border-radius:50%;border:0;background:var(--accent);color:var(--accent-ink);display:grid;place-items:center;cursor:pointer;flex:none;box-shadow:0 8px 26px -8px var(--accent);transition:transform .3s var(--spring)}
.play:hover{transform:scale(1.07)}
.play svg{width:20px;height:20px;fill:currentColor;stroke:none}
.wave-wrap{position:relative;flex:1;height:64px;cursor:pointer;border-radius:10px}
.wave-wrap canvas{width:100%;height:100%;display:block}
.marker{position:absolute;top:-4px;width:2px;height:calc(100% + 8px);border-radius:2px;background:var(--warn);transform:translateX(-1px)}
.marker.fact{background:var(--accent)}
.marker::after{content:"";position:absolute;top:-4px;left:-4px;width:10px;height:10px;border-radius:50%;background:inherit;box-shadow:0 0 10px currentColor}
.ptime{font:600 13px var(--mono);color:var(--muted);min-width:96px;text-align:right}
.speeds{display:flex;gap:6px;align-items:center;flex-wrap:wrap}
.speeds .chip{padding:4px 10px;font-size:12px}
.speaker-lane{display:flex;height:8px;border-radius:6px;overflow:hidden;background:var(--line);margin-top:2px}
.speaker-lane i{height:100%}
.speaker-lane i.client{background:var(--cold)} .speaker-lane i.manager{background:var(--accent)} .speaker-lane i.unknown{background:var(--faint)}
.legend{display:flex;gap:14px;font-size:12px;color:var(--muted);flex-wrap:wrap}
.legend span::before{content:"";display:inline-block;width:8px;height:8px;border-radius:50%;margin-right:6px;background:var(--c)}
.legend .lc{--c:var(--cold)}.legend .lm{--c:var(--accent)}.legend .lf{--c:var(--accent)}.legend .ls{--c:var(--warn)}
.no-audio{display:flex;flex-direction:column;gap:10px;align-items:flex-start;padding:14px;border-radius:14px;border:1px dashed var(--line-strong);color:var(--muted);font-size:14px}

/* facts & signals */
.facts{display:grid;grid-template-columns:repeat(auto-fill,minmax(210px,1fr));gap:10px}
.fact{padding:12px 14px;border-radius:14px;background:var(--glass);border:1px solid var(--line);display:flex;flex-direction:column;gap:6px;transition:transform .25s var(--spring)}
.fact:hover{transform:translateY(-2px)}
.fact-name{font-size:11px;letter-spacing:.06em;text-transform:uppercase;color:var(--muted)}
.fact-value{font-weight:700;font-size:16px}
.quote{border:0;background:transparent;padding:0;text-align:left;color:var(--muted);font-size:13px;cursor:pointer;line-height:1.45}
.quote b{font:600 12px var(--mono);color:var(--accent);margin-right:6px}
.quote:hover{color:var(--ink)}
.review{margin-top:12px;display:flex;flex-direction:column;gap:8px}
.review textarea{min-height:44px;resize:vertical}
.review .actions{display:flex;gap:8px;flex-wrap:wrap}
.state-pill{display:inline-flex;align-items:center;gap:6px;font-size:12px;font-weight:700;padding:3px 10px;border-radius:999px}
.state-pill.ok{background:var(--accent-soft);color:var(--accent)} .state-pill.wait{background:rgba(255,198,92,.14);color:var(--warn)}
.signal{padding:14px;border-radius:14px;background:var(--glass);border:1px solid var(--line);margin-bottom:10px}
.signal-top{display:flex;align-items:center;gap:10px;margin-bottom:6px}
.signal-top h4{margin:0;font-size:16px}
.signal-top .tag{margin-left:auto}
.signal p{margin:0 0 8px;color:var(--muted);font-size:14px}
.stamp{display:inline-grid;place-items:center;width:22px;height:22px}
.stamp path{stroke:var(--accent);stroke-width:3;stroke-dasharray:30;stroke-dashoffset:30;animation:draw .5s var(--ease) forwards}
@keyframes draw{to{stroke-dashoffset:0}}

/* transcript */
.transcript{display:flex;flex-direction:column;gap:10px;max-height:460px;overflow:auto;padding-right:6px;scroll-behavior:smooth}
.seg{display:flex;flex-direction:column;max-width:86%;padding:10px 14px;border-radius:16px;background:var(--glass);border:1px solid var(--line);transition:background .3s,border-color .3s,transform .3s var(--spring),opacity .3s;cursor:pointer}
.seg.client{align-self:flex-start;border-bottom-left-radius:4px}
.seg.manager{align-self:flex-end;border-bottom-right-radius:4px;background:var(--accent-soft);border-color:transparent}
.seg.unknown{align-self:center}
.seg .meta{font-size:11px;color:var(--muted);display:flex;gap:8px;margin-bottom:2px}
.seg .meta b{font-family:var(--mono);color:var(--faint);font-weight:600}
.seg p{margin:0}
.seg.now{border-color:var(--accent);box-shadow:0 0 0 1px var(--accent),0 8px 30px -12px var(--accent);transform:scale(1.015)}
.transcript.playing .seg:not(.now){opacity:.55}
.seg.highlight{border-color:var(--warn);box-shadow:0 0 0 1px var(--warn)}
.meta-line{font-size:13px;color:var(--muted);margin-bottom:10px;display:flex;gap:12px;flex-wrap:wrap}
details.fold{margin-top:12px;border-top:1px solid var(--line);padding-top:10px}
details.fold summary{cursor:pointer;font-weight:600;color:var(--muted)}
details.fold textarea{font:12px/1.5 var(--mono);min-height:220px;margin:10px 0}
.log p{margin:4px 0;font-size:13px;color:var(--muted)}
.log b{color:var(--ink)}

/* ---------- board ---------- */
.board{display:grid;grid-template-columns:repeat(5,minmax(220px,1fr));gap:14px;overflow-x:auto;padding-bottom:10px}
.col{border-radius:var(--radius);padding:12px;min-height:360px;display:flex;flex-direction:column;gap:10px;transition:background .2s,border-color .2s,opacity .2s}
.col-head{display:flex;align-items:center;gap:8px;font-weight:700;font-size:14px;padding:2px 4px 6px}
.col-head .n{margin-left:auto;font:600 12px var(--mono);color:var(--muted)}
.col.drop-ok{border-color:var(--accent);background:var(--accent-soft)}
.col.drop-no{opacity:.35}
.col.drop-hover{box-shadow:0 0 0 2px var(--accent),0 0 40px -10px var(--accent)}
.card{padding:12px;border-radius:14px;background:var(--glass-strong);border:1px solid var(--line);cursor:grab;display:flex;flex-direction:column;gap:6px;transition:transform .3s var(--spring),box-shadow .3s}
.card:hover{transform:translateY(-2px)}
.card.dragging{transform:scale(1.04) rotate(2deg);box-shadow:0 24px 50px -16px rgba(0,0,0,.6);opacity:.9;cursor:grabbing}
.card h4{margin:0;font-size:14px}
.card p{margin:0;font-size:12px;color:var(--muted)}
.card .call-sub{display:flex;justify-content:space-between}
.card.final{cursor:default;opacity:.8}
.drop-form{display:flex;flex-direction:column;gap:8px;padding:12px;border-radius:14px;border:1px solid var(--accent);background:var(--bg-2);animation:rise .3s var(--spring)}
.drop-form textarea{min-height:60px}
.drop-form .actions{display:flex;gap:8px}

/* ---------- dashboard ---------- */
.dash-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;margin-bottom:26px}
.panel{padding:18px 20px}
.panel h3{margin:0 0 14px;font-size:15px}
.hours{display:grid;grid-template-columns:repeat(24,1fr);align-items:end;gap:3px;height:140px}
.hours .h{position:relative;border-radius:4px 4px 2px 2px;background:linear-gradient(to top,var(--accent-soft),var(--accent));height:0;transition:height .9s var(--spring);transition-delay:calc(var(--i) * 20ms);min-height:2px}
.hours .h.zero{background:var(--line)}
.hours .h:hover::after{content:attr(data-tip);position:absolute;bottom:calc(100% + 6px);left:50%;transform:translateX(-50%);white-space:nowrap;font:600 11px var(--mono);background:var(--bg-2);border:1px solid var(--line-strong);padding:3px 7px;border-radius:7px}
.hours-axis{display:flex;justify-content:space-between;font:11px var(--mono);color:var(--faint);margin-top:6px}
.hbar{display:grid;grid-template-columns:150px 1fr minmax(70px,auto);gap:10px;align-items:center;margin:8px 0;font-size:14px}
.hbar .track{height:10px;border-radius:6px;background:var(--line);overflow:hidden}
.hbar .fill{height:100%;width:0;border-radius:6px;background:var(--accent);transition:width 1s var(--ease)}
.hbar .fill.hot{background:var(--hot)}.hbar .fill.cold{background:var(--cold)}.hbar .fill.violet{background:var(--violet)}
.hbar .v{font:600 13px var(--mono);color:var(--muted);text-align:right;white-space:nowrap}
.report-head{display:flex;align-items:flex-end;justify-content:space-between;gap:16px;margin:8px 0 14px}
.report-head h2{margin:0;font-size:24px;letter-spacing:-.02em}
.report-head p{margin:2px 0 0}
.report-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px}
.report-grid table{width:100%;border-collapse:collapse;font-size:14px}
.report-grid th{text-align:left;color:var(--muted);font-weight:600;font-size:12px;padding:6px 0;border-bottom:1px solid var(--line)}
.report-grid td{padding:8px 0;border-bottom:1px solid var(--line)}
.report-grid td:not(:first-child),.report-grid th:not(:first-child){text-align:right;font-family:var(--mono)}
.warn-box{padding:10px 14px;border-radius:12px;background:rgba(255,198,92,.1);color:var(--warn);font-size:14px;margin-bottom:14px}
.method{margin-top:14px;padding:16px 18px;font-size:14px;color:var(--muted)}
.method strong{color:var(--ink)}

/* ---------- settings ---------- */
.settings-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(320px,1fr));gap:14px;align-items:start}
.settings-grid .panel{display:flex;flex-direction:column;gap:10px}
.row{display:flex;gap:10px;align-items:flex-end;flex-wrap:wrap}
.field{display:flex;flex-direction:column;gap:4px;flex:1;min-width:180px}
.check{display:flex;gap:8px;align-items:center;margin:8px 0}
.steps{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:8px}
.steps li{display:flex;gap:10px;align-items:flex-start;font-size:14px}
.steps li::before{content:"";flex:none;width:10px;height:10px;border-radius:50%;margin-top:6px;background:var(--faint)}
.steps li.ok::before{background:var(--good);box-shadow:0 0 8px var(--good)}
.steps li.bad::before{background:var(--bad);box-shadow:0 0 8px var(--bad)}
.steps li small{display:block;color:var(--muted);font-size:12px}
.setting{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:8px 0;border-bottom:1px solid var(--line);font-size:14px;color:var(--ink)}
.setting small{display:block;color:var(--muted);font-size:12px}
.setting.disabled{opacity:.6}
.switch{appearance:none;width:42px;height:24px;border-radius:999px;background:var(--line-strong);position:relative;cursor:pointer;transition:background .25s;flex:none}
.switch::after{content:"";position:absolute;top:3px;left:3px;width:18px;height:18px;border-radius:50%;background:#fff;transition:transform .3s var(--spring)}
.switch:checked{background:var(--accent)}
.switch:checked::after{transform:translateX(18px)}
.switch:disabled{cursor:not-allowed}
.hotkeys{display:grid;grid-template-columns:auto 1fr;gap:8px 14px;margin:0;font-size:14px}
.hotkeys dd{margin:0;color:var(--muted)}
.sys{display:flex;flex-direction:column;gap:6px;font-size:13px}
.sys div{display:flex;justify-content:space-between;gap:10px}
.sys span:last-child{color:var(--muted);text-align:right}

/* ---------- search ---------- */
.search-modal{position:fixed;inset:0;z-index:60;background:rgba(3,6,12,.5);display:flex;justify-content:center;align-items:flex-start;padding:12vh 16px 16px;animation:fade .2s}
.search-box{width:min(640px,100%);padding:0;overflow:hidden;animation:pop .35s var(--spring);background:color-mix(in srgb,var(--bg) 94%,transparent)}
@keyframes pop{from{opacity:0;transform:scale(.94) translateY(-10px)}}
.search-input{display:flex;align-items:center;gap:10px;padding:14px 16px;border-bottom:1px solid var(--line)}
.search-input svg{width:20px;height:20px;color:var(--muted)}
.search-input input{border:0;background:transparent;box-shadow:none;padding:4px;font-size:17px}
.search-input input:focus{box-shadow:none}
.search-results{max-height:56vh;overflow:auto;padding:8px}
.result{display:flex;gap:12px;align-items:center;width:100%;border:0;background:transparent;text-align:left;padding:10px 12px;border-radius:12px;cursor:pointer}
.result.active,.result:hover{background:var(--accent-soft)}
.result .r-main{flex:1;min-width:0}
.result .r-title{display:block;font-weight:600}
.result .r-snip{display:block;font-size:13px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.result mark{background:transparent;color:var(--accent);font-weight:700}
.search-hint{padding:18px;color:var(--muted);font-size:14px;text-align:center}

/* ---------- toasts ---------- */
.toasts{position:fixed;right:20px;bottom:20px;z-index:70;display:flex;flex-direction:column;gap:10px;align-items:flex-end}
.toast{padding:12px 16px;border-radius:14px;min-width:260px;max-width:380px;font-size:14px;display:flex;gap:10px;align-items:flex-start;animation:toast-in .5s var(--spring)}
.toast.out{animation:toast-out .3s var(--ease) forwards}
.toast b{display:block}
@keyframes toast-in{from{opacity:0;transform:translateX(40px) scale(.9)}}
@keyframes toast-out{to{opacity:0;transform:translateX(40px)}}
.error-toast{position:fixed;left:50%;bottom:20px;transform:translateX(-50%);z-index:80;margin:0;padding:0;color:var(--bad)}
.error-toast:not(:empty){padding:10px 16px;border-radius:12px;background:var(--bg-2);border:1px solid var(--bad);animation:pop .3s var(--spring)}

/* ---------- responsive ---------- */
@media (max-width:1100px){.kpis{grid-template-columns:repeat(2,minmax(0,1fr))}.dash-grid,.report-grid{grid-template-columns:1fr}.topbar{flex-wrap:wrap;gap:10px}.topbar-right{margin-left:auto}.search-trigger{order:3;flex-basis:100%;max-width:none;min-width:0}}
@media (max-width:760px){
  :root{--rail:0px}
  .workspace{padding:0 14px 90px}
  .rail{top:auto;left:10px;right:10px;bottom:10px;width:auto;height:66px;flex-direction:row;padding:6px;justify-content:space-around}
  .rail-logo,.rail-spacer,.rail-btn kbd{display:none}
  .rail-btn{padding:6px 2px}
  .rail-btn.active::after{left:25%;right:25%;top:auto;bottom:-6px;width:auto;height:3px}
  .topbar{flex-wrap:wrap;padding:12px 0;gap:10px}
  .topbar .brand{display:none}
  .search-trigger{order:3;flex-basis:100%;max-width:none}
  .search-trigger kbd{display:none}
  .topbar-right{width:100%;justify-content:space-between}
  .notice{margin:0}
  .stage{padding:14px 0 40px}
  .view-head h1{font-size:28px}
  .kpis{gap:10px}.odo{font-size:24px}.kpis.big .odo{font-size:32px}
  .feed{grid-template-columns:1fr}
  .chips{flex-wrap:nowrap;overflow-x:auto;margin:0 -14px 16px;padding:2px 14px 6px;scrollbar-width:none}
  .chips::-webkit-scrollbar{display:none}
  .chip{flex:none}
  .live-pill #live-text{max-width:130px;overflow:hidden;text-overflow:ellipsis}
  .detail{inset:0;width:100%;border-radius:0}
  .tldr{grid-template-columns:1fr}
  .board{grid-template-columns:repeat(5,82vw);scroll-snap-type:x mandatory}.col{scroll-snap-align:start}
  .hbar{grid-template-columns:100px 1fr auto}
  .seg{max-width:94%}
}
@media print{.rail,.topbar,.backdrop,.notice,#view-feed,#view-board,#view-settings,.dash-grid,#print{display:none!important}.workspace{padding:0}#view-dash{display:block!important}body{background:#fff;color:#000}.glass{box-shadow:none;backdrop-filter:none;border-color:#ccc}}

/* ---------- reduced motion ---------- */
@media (prefers-reduced-motion:reduce){*,*::before,*::after{animation-duration:.15s!important;animation-iteration-count:1!important;transition-duration:.15s!important}.blob{animation:none!important}}
html.calm *,html.calm *::before,html.calm *::after{animation-duration:.15s!important;animation-iteration-count:1!important;transition-duration:.15s!important}
html.calm .blob{animation:none!important}

.role-row{display:grid;grid-template-columns:5rem 10rem 1fr;gap:.6rem;margin:.6rem 0;align-items:start}.role-row textarea{width:100%;min-height:4rem}#role-editor label{display:block;margin:1rem 0}@media(max-width:650px){.role-row{grid-template-columns:5rem 1fr}.role-row textarea{grid-column:1/-1}}